Frequently Asked Questions
Everything you need to know about our tea temples, shipping, and sustainable sourcing.
What is a 'tea temple' and is it plastic-free?
Our tea temples are spacious, mesh bags that allow the whole tea leaves to infuse properly for maximum flavor. They are made from cornstarch and are 100% biodegradable and plastic-free.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50. Once your order is dispatched, you will receive a tracking link via email.
Are your teas organic and ethically sourced?
We are committed to ethical sourcing and are a certified B Corp. While not all our teas are certified organic, we only work with estates that treat their workers fairly and minimize the use of pesticides.
Can I return my order if I'm not happy with the taste?
We want you to love your brew! If you are unsatisfied with your purchase, please contact our customer service team within 14 days of receipt to arrange a return or exchange.
Do you offer any caffeine-free options?
Yes, we have a wide range of herbal infusions, fruit teas, and rooibos blends that are naturally caffeine-free and perfect for evening sipping.
How should I store my tea to keep it fresh?
To maintain the best flavor, store your tea in a cool, dry place away from direct sunlight and strong odors. Our packs are designed to be resealable to lock in freshness.